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Shipping Policy

PIXIE HUB is based in Chennai, Tamil Nadu. All products are custom-made to order.

Processing & Dispatch Time

  • Standard processing: 2ā€“4 working days for crafting + quality check (Chennai studio).
  • Once dispatched, delivery timelines depend on your pincode and chosen courier.
  • You will receive WhatsApp updates at key stages (design proof, production start, dispatch).

Shipping Charges & Delivery

Shipping is calculated at checkout based on pincode using live rates from our connected providers (Shiprocket / Nimbuspost) or standard fallback / manual for local.

The orders are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 4 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID / WhatsApp as specified. If there are any shipping cost(s) levied, the same is not refundable.

  • Local Chennai (600xxx): usually ā‚¹80 or direct/manual delivery where possible.
  • Other South India (starting with 6/7): typically ā‚¹80ā€“120+.
  • Rest of India: live rates shown at checkout (weight-based, usually 500gā€“1kg for custom gifts).

Delivery Partners

We support three shipping / delivery types:

  • Manual / Direct: Local hand delivery or self-managed for select Chennai (600xxx) areas when faster/cheaper.
  • Nimbuspost: Integrated courier partner for reliable dispatch & tracking.
  • Shiprocket: Primary network (partners: Delhivery, Ecom Express, DTDC, etc.) for pan-India coverage.

The best available option + live rate is shown at checkout based on your pincode and order weight.

Tracking & Support

After dispatch you will get tracking details via WhatsApp and in your dashboard. For any shipping issues, WhatsApp +91 89394 91992 or email info@pixiehub.in with your order number.

Important Notes

  • We do not ship to PO Boxes or APO/FPO addresses currently.
  • Delivery times are estimates and can be affected by festivals, weather, or courier delays.
  • Custom orders are non-returnable (see Custom Orders Policy / Return-Refund page).

Last updated: June 2026. Three delivery types supported: Manual/Direct, Nimbuspost, Shiprocket.

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