Help Center
Find answers about ordering, design uploads, all-India delivery, payments and our no-return policy for customised gifts at PIXIE HUB.
My orders
How do I place an order?
Browse a product, choose the required specifications, upload your design files, add the product to cart and complete checkout.
Will I get a design proof before printing?
Digital proof or preview is shared only for selected products or when our artwork team needs approval for changes.
Can I place multiple orders for one product?
Yes. For different designs, place separate orders so the quantity and artwork are clear.
Do you provide tax invoices?
Yes. Invoice details are generated after order dispatch. For business orders, share GST details with our support team.
Designing my product
How do I upload my design?
Use the upload files option on the product page or checkout. You can also contact support if files need to be shared later.
What file formats do you support?
Preferred formats are PDF, AI, PSD, PNG, TIFF, EPS, SVG, CDR and JPG.
Why is my image quality warning showing?
The image may be too small for the selected print size. Use a higher-resolution file for better output.
Where do I approve digital proof?
If approval is required, our team will contact you by email or WhatsApp before production.
Delivery and shipment
Do you deliver all over India?
Yes. We deliver customised gifts across India via Shiprocket, Nimbuspost and direct delivery in select Chennai areas. Enter your pincode at checkout for live rates.
How do I track my order?
After dispatch, tracking details are shared by WhatsApp and shown on your dashboard order page.
How long does production and delivery take?
Processing takes 2–4 working days. Delivery across India typically takes 3–7 days depending on pincode and courier.
Can I change delivery address?
Address changes are possible only before packing or dispatch. Contact support quickly after placing the order.
Do you have same-day delivery?
Same-day delivery is available in selected Chennai (600xxx) pin codes only. All other areas use standard pan-India courier delivery.
Payments, cancellations & policy
What payment methods are available?
Secure online payment through Razorpay. The order is confirmed automatically after the payment is captured and verified.
Is Cash on Delivery available?
No. Customised products require prepaid payment before production.
Payment made but order not confirmed?
Share your transaction reference or proof of payment with support. We will verify and confirm the order.
Can I return a customised product?
No. All personalised items are made to your order and cannot be returned or exchanged. Refunds apply only for manufacturing defects, transit damage or our error — see the Cancellation & Refund Policy.
How do cancellations work?
Cancellation may be possible within 2 days and before production starts. Once design is approved or printing begins, cancellation is not available.